I'm generally quite tolerant when I travel, but airports in India always test my patience. Here's a typical series of events that travelers can expect before they manage to get up in the air:
1) Arrive at the airport and decline multiple offers from people who wish to put your luggage on a cart and wheel it into the terminal. (Thanks, but I'm capable of wheeling my own suitcase).
2) Push through the families that are bidding farewell to their loved ones. (In the smaller cities, this can be quite a crowd...)
3) Show your flight itinerary to the security guards so that you can pass through the doors. (Showing the itinerary on a phone/computer screen may or may not be acceptable. I learned the hard way in Pune.)
4) Walk though the waiting area and show your itinerary to (yet another) security guard.
5) Pass your luggage through a large scanner and ensure that they seal the zippers with a plastic strap. (Don't forget this step or the check-in counter will turn you away...another thing I learned the hard way).
6) Wait in line for the agent to start the check-in process (no self check-in). Since the luggage allowance is only 15 kilograms, you will probably need to pay an excess baggage fee. The check-in agent will weigh your luggage, write the fee on a piece of paper, and send you to the oversize luggage office. (Don't try going to the oversize luggage office first...that process would be too efficient).
7) Pay the excess luggage fee and refrain from laughing when they print the receipt on a dot-matrix printer.
8) Return to the check-in desk (try to find the same person who started the check-in process, which may be difficult since they are always moving around). Wait awkwardly while he/she finishes with the person they are currently helping, then file in afterwards to finally pick up your boarding pass and a carry-on luggage tag.
9) If flying internationally, fill in a departure card and pass through customs.
10) Next step: Security. Get into your gender-specific line for security screening, put your bag on the belt, and walk through the metal detector (don't forget to keep your boarding pass in your hand). The metal detector setting will be so sensitive that even a button will cause it to beep. Not to worry because there's always someone stationed ahead with a handheld metal detector wand. Once you are "wanded", he will stamp your boarding pass as evidence that you are clear.
11) Attempt to pick up your bag from the belt. Chances are, they will need to scan it again (especially if they notice you are a non-Indian). Once, I was asked to remove all electronic devices and place them in a separate bin. Kindle, electric razor, ipod, phone, camera, etc etc. That was fun.
12) Once your bag is finally cleared, someone will stamp the luggage tag that you picked up at the check-in desk. (If you forgot to get a luggage tag at the check-in desk, go back to step 8 and repeat).
13) When it's time to board the flight, push (and be pushed) in the line. People will most definitely try to board before their assigned group and blatantly cut into the line. An agent will scan your boarding pass and check your passport. A separate person will check the tags on your bags to make sure they were stamped (they will probably check your boarding pass again, too). If you're lucky, you will be selected for additional luggage screening.
14) At the end of the jet bridge, you will have your boarding pass and passport checked yet again before stepping onto the plane. (Just in case the previous 3 checkpoints missed anything!)
15) Sit down and read the airline magazine so you don't have to talk to anyone. You may find some interesting renditions of the United States map on this side of the world:
Emergency cards on IndiGo airlines are also amusing:
If you are connecting in Mumbai or Delhi, the fun is just beginning...
Earlier this year, I flew from Amritsar to Ahmedabad, with a connection in Delhi. My first flight was delayed, but I arrived with 50 minutes to make the connection. Plenty of time in a normal airport. However, when we arrived in Delhi, a gate agent was commissioned to run us through the airport terminal. We first stopped at a ticket desk to pick up our connecting flight boarding passes (for whatever reason, I couldn't get both boarding passes when I initially checked in). The escort then proceeded to take us outside the secure area. We had to re-tag our carry-on bags, pass through security again, and literally sprint to the gate with only about 2 minutes to spare before the doors closed. I still don't understand why we couldn't just remain in the secure area and walk calmly to our connecting gate like everywhere else in the world?
Mumbai domestic-to-international connections are even worse because they involve two completely separate airports. When I traveled from Pune to Manila via Mumbai, I had to collect my luggage in the domestic airport, wait for a bus that comes every 30 minutes, and run my bag through another scanner just to get on the bus. Once I arrived at the international airport, I had to wait in the lobby for an hour because they don't allow check-in until 3 hours prior to the flight time (it was a long connection). I never thought I would be so eager to get inside an airport in India.
There was also one occasion when I thought I would never leave the airport. When I flew to Amritsar via Delhi, my already-too-long 5 hour connection became a TWELVE hour nightmare. The security guards told me that if I left the airport, they would have to cancel my ticket. So, I laid on the ground like a homeless person and closed my eyes while the non-stop announcements kept me awake.
1) Arrive at the airport and decline multiple offers from people who wish to put your luggage on a cart and wheel it into the terminal. (Thanks, but I'm capable of wheeling my own suitcase).
2) Push through the families that are bidding farewell to their loved ones. (In the smaller cities, this can be quite a crowd...)
3) Show your flight itinerary to the security guards so that you can pass through the doors. (Showing the itinerary on a phone/computer screen may or may not be acceptable. I learned the hard way in Pune.)
4) Walk though the waiting area and show your itinerary to (yet another) security guard.
5) Pass your luggage through a large scanner and ensure that they seal the zippers with a plastic strap. (Don't forget this step or the check-in counter will turn you away...another thing I learned the hard way).
6) Wait in line for the agent to start the check-in process (no self check-in). Since the luggage allowance is only 15 kilograms, you will probably need to pay an excess baggage fee. The check-in agent will weigh your luggage, write the fee on a piece of paper, and send you to the oversize luggage office. (Don't try going to the oversize luggage office first...that process would be too efficient).
7) Pay the excess luggage fee and refrain from laughing when they print the receipt on a dot-matrix printer.
8) Return to the check-in desk (try to find the same person who started the check-in process, which may be difficult since they are always moving around). Wait awkwardly while he/she finishes with the person they are currently helping, then file in afterwards to finally pick up your boarding pass and a carry-on luggage tag.
9) If flying internationally, fill in a departure card and pass through customs.
10) Next step: Security. Get into your gender-specific line for security screening, put your bag on the belt, and walk through the metal detector (don't forget to keep your boarding pass in your hand). The metal detector setting will be so sensitive that even a button will cause it to beep. Not to worry because there's always someone stationed ahead with a handheld metal detector wand. Once you are "wanded", he will stamp your boarding pass as evidence that you are clear.
11) Attempt to pick up your bag from the belt. Chances are, they will need to scan it again (especially if they notice you are a non-Indian). Once, I was asked to remove all electronic devices and place them in a separate bin. Kindle, electric razor, ipod, phone, camera, etc etc. That was fun.
12) Once your bag is finally cleared, someone will stamp the luggage tag that you picked up at the check-in desk. (If you forgot to get a luggage tag at the check-in desk, go back to step 8 and repeat).
13) When it's time to board the flight, push (and be pushed) in the line. People will most definitely try to board before their assigned group and blatantly cut into the line. An agent will scan your boarding pass and check your passport. A separate person will check the tags on your bags to make sure they were stamped (they will probably check your boarding pass again, too). If you're lucky, you will be selected for additional luggage screening.
14) At the end of the jet bridge, you will have your boarding pass and passport checked yet again before stepping onto the plane. (Just in case the previous 3 checkpoints missed anything!)
15) Sit down and read the airline magazine so you don't have to talk to anyone. You may find some interesting renditions of the United States map on this side of the world:
Since when is Boston south of Philadelphia and Hartford? |
Emergency cards on IndiGo airlines are also amusing:
IndiGo has some impressive emergency exit cards |
-- -- -- -- -- --
If you are connecting in Mumbai or Delhi, the fun is just beginning...
Earlier this year, I flew from Amritsar to Ahmedabad, with a connection in Delhi. My first flight was delayed, but I arrived with 50 minutes to make the connection. Plenty of time in a normal airport. However, when we arrived in Delhi, a gate agent was commissioned to run us through the airport terminal. We first stopped at a ticket desk to pick up our connecting flight boarding passes (for whatever reason, I couldn't get both boarding passes when I initially checked in). The escort then proceeded to take us outside the secure area. We had to re-tag our carry-on bags, pass through security again, and literally sprint to the gate with only about 2 minutes to spare before the doors closed. I still don't understand why we couldn't just remain in the secure area and walk calmly to our connecting gate like everywhere else in the world?
Mumbai domestic-to-international connections are even worse because they involve two completely separate airports. When I traveled from Pune to Manila via Mumbai, I had to collect my luggage in the domestic airport, wait for a bus that comes every 30 minutes, and run my bag through another scanner just to get on the bus. Once I arrived at the international airport, I had to wait in the lobby for an hour because they don't allow check-in until 3 hours prior to the flight time (it was a long connection). I never thought I would be so eager to get inside an airport in India.
There was also one occasion when I thought I would never leave the airport. When I flew to Amritsar via Delhi, my already-too-long 5 hour connection became a TWELVE hour nightmare. The security guards told me that if I left the airport, they would have to cancel my ticket. So, I laid on the ground like a homeless person and closed my eyes while the non-stop announcements kept me awake.
Worst flight delay in history...2nd flight on the screen was mine. |
-- -- -- -- -- --
When I arrived in Mumbai from Perth, I was amazed to see that a completely new airport had just opened. Never in India have I seen a building in such pristine condition. The architecture was stunning, and I was almost completely alone (another rarity in India).
I was so busy marveling at my surroundings that I barely noticed not having to fill out a departure card...or only having to show my itinerary once when I entered the building. It may not be much, but the gradual improvements in efficiency reflect a country that is constantly changing. Now, travelers flying in and out of Mumbai can experience a world-class facility.
The airport experience in India may be frustrating and inefficient, but these cultural differences are just some of the many elements that make India such a unique place to visit. A seamless travel experience simply wouldn't fit with the rest of the country.
Once you finally manage to get up in the air, the views will be just as spectacular as anywhere else in the world...Perhaps even more spectacular, considering all the steps that it took to reach that point.
Departure hall at the new Mumbai airport |
Even the shops are still under construction |
Departure lounge in the new airport |
I was so busy marveling at my surroundings that I barely noticed not having to fill out a departure card...or only having to show my itinerary once when I entered the building. It may not be much, but the gradual improvements in efficiency reflect a country that is constantly changing. Now, travelers flying in and out of Mumbai can experience a world-class facility.
The airport experience in India may be frustrating and inefficient, but these cultural differences are just some of the many elements that make India such a unique place to visit. A seamless travel experience simply wouldn't fit with the rest of the country.
Once you finally manage to get up in the air, the views will be just as spectacular as anywhere else in the world...Perhaps even more spectacular, considering all the steps that it took to reach that point.
Watching the sun rise as I approach Mumbai |